New Customer Information

On behalf of the City of Emporia, we welcome you to your new home. We take pride in our community, and are happy to have you be a part of it.

Apply for Services

The City of Emporia offers the following Utility Services: water, sewer, and sanitation. If you are needing to start residential service, please visit the Water Department at 104 East 5th Avenue or fill out theBegin Service Form (PDF) or Información Requerida para Iniciar el Servicio (PDF) and email it to Utilities or fax it to 620-343-5668.

Please bring photo identification and Social Security Number. If starting services at a rental property, please provide a copy of your lease.

Disconnect and Shut Off Notice

If payment is not received, you may receive a Shut Off Notice. Payment must be received by 8:00 am on the date listed on the notice or a $30.00 charge will be added to the past due amount and your service may be disconnected. The past due and fee must be paid in full with cash, debit, or credit card in order to have the service reconnected. 

Sanitation Services

The City of Emporia follows a Sanitation Route Schedule and a Recycling Schedule. We provide weekly pick-up, with the day of pick-up determined by your address. 

To set up electric services for your home, please contact Evergy. 

To set up gas services for your home, please contact Kansas Gas Service.